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Resume

Experience

2022

LEARNING & DEVELOPMENT MANAGER

Virtuance

Denver, CO

  • Promoted to run the first L&D department ever at Virtuance due to exemplary learning and development performance, abilities and exceeding targeted business goals and quotas

  • Project managed group of Operations Managers to successfully reduce a redundant process from 20 ticket templates to 1 template

  • Key leadership role at Virtuance to ensure learning and development needs are analyzed and prioritized and consistent application of established learning and development principles are implemented

  • Enhanced on-demand learning and course offerings by leveraging the Learning Management System (Bridge) and personally authoring >100 eLearning courses and programs

  • Continually scored between 95% and 100% employee approval rating as a facilitator, mentor, and eLearning author

  • Developed and implemented annual and multi-year learning strategies for leaders and employees to ensure that all employees have access to training and development opportunities and resources required to advance in their career skills

  • Created GROW: a company-wide academy for employees to utilize asynchronously for career development

  • Created a 3-Tier Leadership Training program that provided training for all leaders from first-time to Executive Level

  • Facilitated Franklin-Covey leadership materials for Virtuance 

  • Raised the bar to innovate, simplify and maximize the effectiveness of new and existing Learning & Development programs

  • Performed continual process improvement by evaluating results using Key Performance Indicators, including OKRs, SMART, and other forms of goal and objective planning

  • Conducted needs analysis and made recommendations for necessary changes to training cadence, organization capability and learning management software (LMS)

  • Created learning materials utilizing Articulate Storyline and Rise, Canva, and other software. 

2021-2022

OPERATIONS EXPERIENCE TRAINING LEAD

Virtuance

Denver, CO

  • Designed, developed, delivered, and evaluated high-quality, learner-focused, interactive online training programs to drive performance and achieve business goals

  • Supervised and managed new hires for the duration of their onboarding

  • Facilitated cross-functional teams, including sales leader’s forum, leadership team meetings, and executive committee meetings 

  • Led project to analyze and implement robust virtual onboarding processes and identify gaps and opportunities to standardize the process across all the departments

  • Increased firm customer service and sales growth by creating and revamping client facing Help and  Support page 

  • Provided leadership, mentorship, applicable training and overall guidance for multiple teams to maximize employee development and job performance

  • Consulted and negotiated with various leaders and stakeholders to determine training priorities and needs

2014-2021

CLIENT SUCCESS TRAINING LEAD

Virtuance

Denver, CO

  • Created and maintained an extensive client success new hire training and onboarding program that included Instructor Led Training (group & individual) and Virtual Led Training (LMS)

  • Trained staff to enhance the overall customer service experience, engage customers and facilitate organic growth for sales and retention in Virtuance departments

  • Reduced Instructor Led Training for client success onboarding from 12 weeks to 4 weeks through project management methodology to execute large-scale training initiatives

  • Collaborated with team members to develop, design, implement and evaluate program deliverables that met the needs of diverse learning styles and improved employee engagement and productivity

Education

University of North Dakota

Bachelor of Arts in Music Therapy

Grand Forks, ND

Institute for Therapy through the Arts

Music Therapy Internship

Chicago, IL

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